PayorCRM Guide
  • Introduction
  • Connecting PayorCRM to your Accounting Software
    • QuickBooks Online
      • Data sync
      • Sync Processing fees
    • QuickBooks Desktop
      • Data sync
      • FAQ - QB Desktop Setup/Sync
    • Netsuite
      • Obtain Consumer Key and secret
      • Obtain Token key and secret
      • Add PDF generation Restlet code to Netsuite
      • Optional Steps
        • CC Processing fees sync
        • Obtain Netsuite subsidiary id
    • Other accounting software
  • Setting up payments
    • Setting up Stripe
    • Setting up Authorize.Net
    • Setting up QuickBooks Payments
    • ACH - Direct bank integration
    • Setting up Braintree card processing
    • Setting up Cybersource card processing
    • Other payment service providers
  • Setting up Invoice reminders
    • Quick step by step Tutorial
    • Sample Email reminder rules
    • Setup Email Templates
    • Using the default Invoice Reminder
    • Rule creator UI
    • Sending an invoice reminder manually
  • Setting up Automated statements
    • Quick step by step tutorial
    • Sample Statement rules
    • Enabling Default Statement Automation Rules
  • Setting up Auto/Recurring payments
  • Inviting customers to your Billing portal
    • Quick Video Tutorial
    • Inviting customers automatically
    • Inviting customers manually
      • Invite customer using self registration link
    • Multi customer account access
  • Manual Collections
    • Track Invoice opens/Email opens
    • Adding Collection Notes
    • Share files with your customer
      • Link Shared files to invoice
    • Allocating follow up tasks manually
  • API integration
  • How customers pay you
    • From within email using saved card/bank acct
    • Through Customer Portal
  • Branded Customer portal
  • Miscellaneous
    • Managing customer access
  • Advanced settings
    • Using your own Email Server
    • Credit Card surcharge and Late fees
    • IMAP settings
  • FAQ
    • Email Payment Link Errors
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  • Invalid Token
  • Invoice paid /Payment already made
  • Unknown Error

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  1. FAQ

Email Payment Link Errors

Invalid Token

The Confirmation link has been used recently (in the last 5 minutes). The link can be re-used after 5 minutes.

The 5 minutes window ensures that the last payment processing has been completed.

Invoice paid /Payment already made

If you see this error message, It is a confirmation that the payment has already been made for that particular set of invoices.

Unknown Error

We received an error while processing the payment. Usually the error is due to an issue with your card or bank account. Please check the raw error message received on the screen for details.

If you would like to retry using a different payment method, Use the "Pay with new card" or "Pay with new bank account" buttons in the original email reminder.

If you are still unable to resolve the error reach out to support@payorcrm.com. For some errors we may need to trigger the payment on your behalf to investigate.

PreviousIMAP settings

Last updated 1 year ago

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