Email Tracking

All email reminders sent from within the PayorCRM app can be tracked. The app provides two levels of tracking:

Email open tracking

This feature shows the last date on which the customer opened the email. Email tracking uses an image pixel–based system.

There are certain conditions under which it may not provide accurate data—for example, if images are blocked by the customer's email provider or if the customer has anti-tracking software enabled.

Invoice PDF link tracking

This feature offers another way to track whether the customer has seen the message. It shows the last date the customer viewed the invoice using the invoice PDF link.

Unlike email tracking, this method is not vulnerable to anti-tracking measures. However, it only works if invoice PDFs are not attached to the email and are available as links only.